We actively strive to make our social media communities open, honest, and a safe environment. We recognize that social media "doesn't sleep," and while we may post or reply at any time, the majority of our activity occurs between the hours of 8:00 a.m. and 5:00 p.m. ET.
We will abide by the following guidelines and ask any user choosing to participate to do the same.
Paychex is committed to providing quality service to its clients and client employees, and our dedicated service channels are the best place to get that support. Paychex clients or client employees looking for support should contact their appropriate dedicated service channel or via our dedicated social service accounts:
Additional client service contact information is available on our website.
We may choose to respond to service-related posts to route them to the appropriate service channels. We welcome all discussion and feedback, but may choose to hold posts in moderation until we can properly respond (typically within one hour). Remember: never disclose confidential information, including client number, email address, or phone number in any public area. Send a direct or private message whenever possible.
Visit the Paychex newsroom for media queries and Paychex public relations staff contact information.
We may link or repost third-party content if we feel it relevant to the community. Links to third-party content do not constitute official endorsements of any site, product, or company. We share content for informational and educational value. Paychex has not verified, nor is it responsible for, information contained within any of these materials. Any opinions expressed within materials from outside sources are not necessarily the opinion of, or supported by, Paychex.